Had an interesting thing happen at a call that makes me wonder if there is a place for another aspect of patient care, or, if not, how we can integrate this into what we're already doing.
The call was a minor MVA. A sign off.
It was witnessed by a woman who stopped to help. She didn't feel that she could just keep driving and leave whoever it was there alone. She went to the driver's door, told him not to move until the EMTs got there. A neighbor came out and offered a blanket, and she wrapped the driver in it, and held his hand.
She told him that for the time being, she was his "second Mom."
She got out of the way when EMS arrived. After the ambulance left, she resumed her "second Mom" role, rewrapping the driver in the blanket as she put her arm around him and walked him to the car of a friend who had come to give him a ride, since his car wasn't going anywhere for a while.
Two things struck me.
One is that for us, as EMS, to tell a patient we're his "second Mom" and to ramble on about taking care of him until his Mommy can, would be a bit out of place. Our primary job is to assess the patient, and see that his medical needs are taken care of. It's not that we ignore emotional needs- we clearly should not- but we aren't our patients' Moms, really. To cast ourselves in that role is kind of personal, and I think for some patients, it would be unwelcome.
The other is that it was very sweet.
There is absolutely a role for doing whatever it takes to help the patient feel cared for, and this lady did an excellent job of that.
So where, in our role, does that fit? How do we provide the best care, physically and emotionally, without overstepping? I think I might consider this aspect more than some providers, since I AM a Mom. Just not usually the patient's Mom, thankfully. It does mean that there is that aspect, especially when the patient is young, whether actually pediatric, or closer to the ages of my kids, who are adults now.